See what's overdue, what's slipping, what's stuck. Three ways to look. One way to clear the queue.
Same operation, three views - a dashboard for the manager, a kanban for dragging through stages, a hub for crews working one queue at a time. SLA timers expose what's about to slip before it does.
Resolution Triage
Tasks needing dispatcher follow-up
Open follow-ups
73
across 6 queues
Done today
-22%46
vs 165 yesterday
Avg handle
22h 29m
resolution → close-out
Aging (>24h)
attention58
oldest 16d 12h
Stuck cards over SLA
- Pending Dispatch
Replace burnt-out LED · Loft master
1d 16h
Chase - Pending Dispatch
Inspect & repair back sliding door lock
1d 15h
- Pending Dispatch
[Parts arrived] Repair chandelier · 2nd floor
1d 12h
- Pending PO
Deliver replacement soccer ball for game room
2d 21h
- Investigating
Freezer not working · 5612BD BAY
2d 19h
- Investigating
Repairs needed · pool slide cracking
2d 11h
Avg handle time
Resolution → close-out
- Pending POSLOW20h 39m
- Pending ApprovalSLOW18h 34m
- InvestigatingSLOW12h 30m
- Pending DeliverySLOW10h 45m
- Pending Dispatch3h 11m
- Pending Supervisor1h 58m
Part of Field Operations
Built to actually move the work.
Get the right job to the right person, every time
+40%
on-time fixes
What you get
Decide what gets fixed next - in under a minute
- Dashboard view - SLA health, throughput, backlog by stage at a glance
- Board view - kanban columns to drag tasks through stages
- Hub view - pin the stages you live in, drill into one queue at a time
- SLA timers + 'stuck X days' badges so over-due items can't hide
- Audit trail - every advance and reject is logged with who and when
Also in Field Operations
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Learn moreSee it all live in 30 minutes.
Walk through Field Operations - and every other area of RentUP.ai - with someone who runs the platform every day.
Book a free 30-min demo