Every guest call, transcribed, summarized, and linked to a reservation.
AI-powered voice logging that captures the conversation, extracts the intent, and writes it into the guest timeline - no manual notes required.
What you get
Built to actually move the work.
- Auto-log every inbound + outbound guest call into a unified timeline
- AI-transcribed + summarized so the next agent sees what was discussed
- Auto-linked to the matching reservation, guest profile, and active intents
- Sentiment + topic tagging for trend analysis (noise complaints, refund requests, etc.)
- Searchable archive - find every call about 'pool heater' across 6 months
- Click-to-call from any reservation, guest, or support case
Who this is for
Operators where guests still pick up the phone - high-touch boutique stays, vacation rentals with elderly guests, and 24/7 ops desks.
Also in Customer Service
Other modules in this area
Dashboard
Today's activity (check-ins, check-outs, turnovers, in-house count), the week's flow, your live team status, support case queue, and review trend - so a property manager can know where to focus in the first 30 seconds of their day.
Learn moreAI Inbox
Email, WhatsApp, SMS, Airbnb, and VRBO unified - with AI sentiment, intent classification, and brand-voice reply drafts.
Learn moreReservations
Channel-unified reservation list - saved views, smart filters, and a guest-detail panel that surfaces dates, lock code, check-in readiness, and linked support cases.
Learn moreReviews
AI parses sentiment, flags repeat issues, drafts reply in your brand voice, and ties every star to a property.
Learn moreSupport Cases
Workspace views (Inbox · My Cases · Resolved) with type, listing, status, category, assignee, and scheduled date - across refunds, approvals, claims, and ad-hoc tasks.
Learn moreGuests
Unified guest database across every OTA channel - 76,000+ records with returning-guest flags, preferred language, full contact info, and one-click jump to the matching Airbnb/VRBO/Booking profile.
Learn more