Every guest message. One AI-powered queue.
Email, WhatsApp, SMS, Airbnb, and VRBO unified - with AI sentiment, intent classification, and brand-voice reply drafts.
What you get
Built to actually move the work.
- Unified threads across Email, WhatsApp, SMS, Airbnb, VRBO
- AI sentiment badge on every conversation (Satisfied · Neutral · Frustrated)
- Message Classify · Unanswered · Internal Notes tabs per conversation
- Right-side Reservation panel: dates, keycode, guest profile, OTA confirmation, check-in readiness
- AI-suggested replies trained on YOUR brand voice
- Assign-to teammates, Mine filter, watchlist for VIP guests
- Templates + Automated Messages library built into compose
Who this is for
Front-desk teams drowning in WhatsApp + Airbnb + email triage.
Also in Customer Service
Other modules in this area
Dashboard
Today's activity (check-ins, check-outs, turnovers, in-house count), the week's flow, your live team status, support case queue, and review trend - so a property manager can know where to focus in the first 30 seconds of their day.
Learn moreReservations
Channel-unified reservation list - saved views, smart filters, and a guest-detail panel that surfaces dates, lock code, check-in readiness, and linked support cases.
Learn moreReviews
AI parses sentiment, flags repeat issues, drafts reply in your brand voice, and ties every star to a property.
Learn moreSupport Cases
Workspace views (Inbox · My Cases · Resolved) with type, listing, status, category, assignee, and scheduled date - across refunds, approvals, claims, and ad-hoc tasks.
Learn moreGuests
Unified guest database across every OTA channel - 76,000+ records with returning-guest flags, preferred language, full contact info, and one-click jump to the matching Airbnb/VRBO/Booking profile.
Learn moreIntents
AI extracts guest requests from messages, classifies them by priority and type, and routes through an 8-stage workflow - Triage to Scheduled.
Learn more