Every guest you've ever hosted - searchable, profiled, and contactable.
Unified guest database across every OTA channel - 76,000+ records with returning-guest flags, preferred language, full contact info, and one-click jump to the matching Airbnb/VRBO/Booking profile.
What you get
Built to actually move the work.
- Saved views: All Guests · Returning Guests · New (last 30 days)
- Columns: Guest · Email · Phone · Is Returned Guest · Preferred Language
- Full-text search across guest name / email / phone
- Per-guest detail panel: Full Name · Email · Phone · Returned · Preferred Language · OTA Profile Link
- Previous / Next navigation - flip through filtered results without losing context
- OTA deeplink - one click jumps to the guest's Airbnb / VRBO / Booking profile
- Multi-language guest profiles (English · Spanish · Korean · Chinese …) drives the right templated reply
- Returning-guest indicator triggers VIP treatment automations
- One-click jump from guest to their reservations, messages, and reviews
- Bulk-export to CSV for marketing campaigns or owner reports
Who this is for
Operators running 50+ properties who want a single source of truth for guest profiles - including the OTA deeplink - across every channel.
Also in Customer Service
Other modules in this area
Dashboard
Today's activity (check-ins, check-outs, turnovers, in-house count), the week's flow, your live team status, support case queue, and review trend - so a property manager can know where to focus in the first 30 seconds of their day.
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Email, WhatsApp, SMS, Airbnb, and VRBO unified - with AI sentiment, intent classification, and brand-voice reply drafts.
Learn moreReservations
Channel-unified reservation list - saved views, smart filters, and a guest-detail panel that surfaces dates, lock code, check-in readiness, and linked support cases.
Learn moreReviews
AI parses sentiment, flags repeat issues, drafts reply in your brand voice, and ties every star to a property.
Learn moreSupport Cases
Workspace views (Inbox · My Cases · Resolved) with type, listing, status, category, assignee, and scheduled date - across refunds, approvals, claims, and ad-hoc tasks.
Learn moreIntents
AI extracts guest requests from messages, classifies them by priority and type, and routes through an 8-stage workflow - Triage to Scheduled.
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