Returning guests get VIP treatment. International guests get a reply in their language.
Unified guest profiles across every OTA. Returning-guest flags so VIPs feel remembered, preferred-language so the reply lands right, one-click jump to their Airbnb or VRBO profile.
What you get
Built to actually move the work.
- One guest profile per person - even if they booked through three different channels
- Returning-guest flag triggers your VIP-treatment automations
- Preferred language drives the right reply template
- One-click jump to the guest's matching Airbnb / VRBO / Booking profile
- Full search across name, email, phone - find any past guest in 2 seconds
Who this is for
Operators running 50+ properties who want one source of truth for guest profiles - so the next reply feels personal, not templated.
Also in Guest Communication
Other modules in this area
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Learn moreReply to every guest in seconds, in your voice
Stop juggling five inboxes. Every channel in one queue, every reply pre-written in your brand voice, every angry guest flagged before they post a 1-star.
Learn moreEvery reservation with the context you'd actually want
No more switching between PMS, smart-lock dashboard, and Slack. Each reservation shows what your team needs to know to make the stay smooth - from check-in to checkout.
Learn moreCatch the bad review before it goes live
AI reads every guest message and call as the stay unfolds, scores how likely a bad review is, and surfaces at-risk stays before checkout - so you can intervene with an apology, a discount, or a real fix instead of reading the 1-star later. For reviews that do post, brand-voice replies are pre-drafted.
Learn moreTrack every issue until it's actually resolved
Refunds, approvals, claims, ad-hoc requests - every case in a pipeline you can audit. No issue lost in Slack DMs or someone's head.
Learn moreEvery guest request becomes a tracked work item
AI extracts requests from guest messages, classifies priority, and routes them through to resolution. Nothing slips because someone forgot to forward the screenshot.
Learn moreSee it all live in 30 minutes.
Walk through Guest Communication - and every other area of RentUP.ai - with someone who runs the platform every day.
Book a free 30-min demo