Track issues until they're really resolved.
Workspace views (Inbox · My Cases · Resolved) with type, listing, status, category, assignee, and scheduled date - across refunds, approvals, claims, and ad-hoc tasks.
What you get
Built to actually move the work.
- Workspace views: Inbox · My Cases · Resolved
- Case types: refund · test forms · Purchase Approval · claim · ad-hoc Task
- Status pipeline: Open · pending supervisor review · pending approval · Completed
- Filters: Dates · Assignee · Property · Task Type · Category · Phase
- Linked listing + reservation context per case
- Scheduled date + assignee tracking, comment thread with @-mentions
- Reporting: 30 open · 22 in-progress · 1 awaiting (live counts on header)
- 'Create from a reservation' one-click case open
Also in Customer Service
Other modules in this area
Dashboard
Today's activity (check-ins, check-outs, turnovers, in-house count), the week's flow, your live team status, support case queue, and review trend - so a property manager can know where to focus in the first 30 seconds of their day.
Learn moreAI Inbox
Email, WhatsApp, SMS, Airbnb, and VRBO unified - with AI sentiment, intent classification, and brand-voice reply drafts.
Learn moreReservations
Channel-unified reservation list - saved views, smart filters, and a guest-detail panel that surfaces dates, lock code, check-in readiness, and linked support cases.
Learn moreReviews
AI parses sentiment, flags repeat issues, drafts reply in your brand voice, and ties every star to a property.
Learn moreGuests
Unified guest database across every OTA channel - 76,000+ records with returning-guest flags, preferred language, full contact info, and one-click jump to the matching Airbnb/VRBO/Booking profile.
Learn moreIntents
AI extracts guest requests from messages, classifies them by priority and type, and routes through an 8-stage workflow - Triage to Scheduled.
Learn more