Open to in-progress to done. No more 'I thought you handled that.'
Refunds, approvals, claims, ad-hoc requests - every case in a pipeline you can audit. No issue lost in Slack DMs or someone's head.
What you get
Built to actually move the work.
- Three workspace views - new inbox, my cases, resolved archive
- Linked to the reservation + listing so context is always one click away
- Scheduled date + assignee so the case has a real owner and deadline
- Filterable by property, type, status, assignee, date range
- Comments + @-mentions so the right teammate is pulled in fast
Also in Guest Communication
Other modules in this area
Your 8 AM command center
Check-ins, in-house guests, open cases, team status, review trend - the morning briefing your manager used to spend 20 minutes assembling, now on one screen.
Learn moreReply to every guest in seconds, in your voice
Stop juggling five inboxes. Every channel in one queue, every reply pre-written in your brand voice, every angry guest flagged before they post a 1-star.
Learn moreEvery reservation with the context you'd actually want
No more switching between PMS, smart-lock dashboard, and Slack. Each reservation shows what your team needs to know to make the stay smooth - from check-in to checkout.
Learn moreCatch the bad review before it goes live
AI reads every guest message and call as the stay unfolds, scores how likely a bad review is, and surfaces at-risk stays before checkout - so you can intervene with an apology, a discount, or a real fix instead of reading the 1-star later. For reviews that do post, brand-voice replies are pre-drafted.
Learn moreEvery guest you've ever hosted, in one place
Unified guest profiles across every OTA. Returning-guest flags so VIPs feel remembered, preferred-language so the reply lands right, one-click jump to their Airbnb or VRBO profile.
Learn moreEvery guest request becomes a tracked work item
AI extracts requests from guest messages, classifies priority, and routes them through to resolution. Nothing slips because someone forgot to forward the screenshot.
Learn moreSee it all live in 30 minutes.
Walk through Guest Communication - and every other area of RentUP.ai - with someone who runs the platform every day.
Book a free 30-min demo