Catch the bad review before it goes live.
AI parses sentiment, flags repeat issues, drafts reply in your brand voice, and ties every star to a property.
What you get
Built to actually move the work.
- Cross-channel review aggregation with 5-star distribution
- Rolling average per property (4.4★ across 868 reviews shown on Dashboard)
- AI-extracted insights - common complaints + recurring praise
- Reply drafts in your brand voice, one-click approve & post
- Trend tracking: 30 / 60 / 90-day rolling per property
- Auto-tasks generated from low-star feedback so issues get follow-up
Also in Customer Service
Other modules in this area
Dashboard
Today's activity (check-ins, check-outs, turnovers, in-house count), the week's flow, your live team status, support case queue, and review trend - so a property manager can know where to focus in the first 30 seconds of their day.
Learn moreAI Inbox
Email, WhatsApp, SMS, Airbnb, and VRBO unified - with AI sentiment, intent classification, and brand-voice reply drafts.
Learn moreReservations
Channel-unified reservation list - saved views, smart filters, and a guest-detail panel that surfaces dates, lock code, check-in readiness, and linked support cases.
Learn moreSupport Cases
Workspace views (Inbox · My Cases · Resolved) with type, listing, status, category, assignee, and scheduled date - across refunds, approvals, claims, and ad-hoc tasks.
Learn moreGuests
Unified guest database across every OTA channel - 76,000+ records with returning-guest flags, preferred language, full contact info, and one-click jump to the matching Airbnb/VRBO/Booking profile.
Learn moreIntents
AI extracts guest requests from messages, classifies them by priority and type, and routes through an 8-stage workflow - Triage to Scheduled.
Learn more