Every guest request, captured. Every issue, tracked to resolution.
AI extracts guest requests from messages, classifies them by priority and type, and routes through an 8-stage workflow - Triage to Scheduled.
What you get
Built to actually move the work.
- 8 workflow stages: Triage · Active · Awaiting Approval · Awaiting Procurement · Awaiting Vendor · Awaiting Guest · Investigating · Scheduled
- AI auto-extracts intents from Inbox messages with priority + type + category
- List View + Board View (Kanban) toggle
- Columns: Description · Listing · Status · Priority · Type · Category · Source · Assignee
- High-priority queue auto-surfaces urgent guest issues (899 tracked in the screenshot)
- Sub-views: Opened Today · Opened This Week · High Priority · Guest Reports
- New Intent CTA for manual entry; Reported By / Assigned To filters
- Sources tracked: field_staff · admin_staff · guest - full audit trail
Who this is for
Customer Service leads who want every guest 'can you fix the WiFi?' to land in a tracked workflow, not a Slack DM that disappears.
Also in Customer Service
Other modules in this area
Dashboard
Today's activity (check-ins, check-outs, turnovers, in-house count), the week's flow, your live team status, support case queue, and review trend - so a property manager can know where to focus in the first 30 seconds of their day.
Learn moreAI Inbox
Email, WhatsApp, SMS, Airbnb, and VRBO unified - with AI sentiment, intent classification, and brand-voice reply drafts.
Learn moreReservations
Channel-unified reservation list - saved views, smart filters, and a guest-detail panel that surfaces dates, lock code, check-in readiness, and linked support cases.
Learn moreReviews
AI parses sentiment, flags repeat issues, drafts reply in your brand voice, and ties every star to a property.
Learn moreSupport Cases
Workspace views (Inbox · My Cases · Resolved) with type, listing, status, category, assignee, and scheduled date - across refunds, approvals, claims, and ad-hoc tasks.
Learn moreGuests
Unified guest database across every OTA channel - 76,000+ records with returning-guest flags, preferred language, full contact info, and one-click jump to the matching Airbnb/VRBO/Booking profile.
Learn more